Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Yatelo website and mobile app ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

2. Account Registration

To utilize certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information and to maintain the security of your account credentials.

3. Use of Services

You agree to use our Services only for lawful purposes and in accordance with our Acceptable Use Policy. Prohibited activities include, but are not limited to:

• Engaging in fraudulent, abusive, or illegal conduct.
• Interfering with or disrupting the operation of our Services or servers.
• Violating any applicable laws or regulations.

4. Payment Processing

All payments are processed through third-party services, such as Stripe. By making a purchase, you authorize Yatelo to charge your payment method. We do not store or manage payment details directly; all payment information is processed securely by Stripe. For more information on how Stripe handles payment data, please refer to Stripe’s Privacy Policy.

5. Refund, Cancellation, and Modification Policy

Refunds, cancellations, and modifications are subject to the following conditions:

• Refund Eligibility: Refunds may be considered if you are unable to use our Services due to issues on our end. A refund request must be made within thirty (30) days following the date of purchase. We are not obligated to issue a refund if we resolve the issue within ten (10) days of being notified.
• Refund Process: To request a refund, please contact our customer support team through our official channels. Cooperation with our support team is required to resolve any issues.
• Unused Data Only: Refunds are only available for unused data. If your eSIM has been activated and data has been consumed, refunds will be calculated based on the unused portion only. Once data has been used, that portion is non-refundable.
• Non-Refundable Situations: Refunds will not be issued for accidental purchases, unauthorized purchases, or if the entire data allowance has been consumed. Additionally, refunds will not cover charges from alternate phones, SIM cards, providers, or services not directly linked to your Yatelo account.
• Processing Fees: Approved refunds may be subject to processing fees. The maximum refund amount will not exceed the value of unused data remaining on your plan.

6. Customer Support

For assistance or to report issues, please contact our customer support team through the channels provided on our website and app. We strive to resolve issues promptly but do not guarantee immediate resolutions.

7. User Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to immediately notify Yatelo of any unauthorized use or security breaches related to your account.

8. Privacy and Data Protection

By using our Services, you agree to our Privacy Policy, which outlines how we collect, use, disclose, retain, and protect your personal information. You acknowledge that by using our Services, you have reviewed our Privacy Policy.

9. Intellectual Property

All content, materials, and intellectual property provided through our Services, including but not limited to trademarks, logos, software, and content, are the property of Yatelo or its licensors. Unauthorized use of these materials is prohibited.

10. Limitation of Liability

Yatelo is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services, including but not limited to loss of data, revenue, or profits.

11. Indemnification

You agree to indemnify and hold Yatelo harmless from any claims, damages, or expenses arising out of your use of our Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

Yatelo reserves the right to suspend or terminate your account or access to our Services at our discretion, without notice, if we believe you have violated these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Canada. Any disputes will be resolved in the courts of Canada, unless otherwise specified.

14. Changes to Terms

We reserve the right to modify these Terms at any time. All changes will be posted on this page, and the updated Terms will become effective immediately upon posting.

15. Contact Us

For any questions or concerns about these Terms, please contact us at support@yatelo.com